:root{--ink:#172233;--muted:#8490a2;--line:#e8edf3;--blue:#356fe5;--soft:#f6f8fb;--green:#20b678}body.chat-page{background:#f3f6fa;color:var(--ink)}.app-shell{display:flex;min-height:100vh}.app-sidebar{width:238px;background:#17283f;color:#c7d4e3;display:flex;flex-direction:column;padding:22px 14px 14px;transition:.2s;flex:none}.sidebar-brand{height:48px;display:flex;align-items:center;gap:10px;padding:0 8px 20px}.brand-mark{display:grid;place-items:center;width:31px;height:31px;border-radius:10px;background:linear-gradient(135deg,#5b94ff,#2c5bd0);color:#fff;font-weight:800;font-size:18px}.brand-copy{font-weight:700;color:#fff;font-size:14px;line-height:1.2}.brand-copy small{display:block;color:#8298b2;font-size:10px;font-weight:400;margin-top:4px}.icon-btn{border:0;background:transparent;color:inherit;width:30px;height:30px;border-radius:8px;cursor:pointer;font-size:18px}.icon-btn:hover{background:#edf2f822}.sidebar-toggle{margin-left:auto;color:#90a3ba;font-size:25px}.main-nav{display:grid;gap:5px;margin-top:18px}.main-nav a{height:45px;padding:0 13px;border-radius:10px;color:#9fb2c9;text-decoration:none;display:flex;align-items:center;gap:12px;font-size:13px}.main-nav a span{font-size:18px;width:20px;text-align:center}.main-nav a.active,.main-nav a:hover{background:#2b4669;color:#fff}.sidebar-foot{margin-top:auto;border-top:1px solid #ffffff17;padding:16px 8px 4px;display:flex;align-items:center;gap:9px}.avatar{display:grid;place-items:center;width:32px;height:32px;border-radius:50%;background:#607fab;color:#fff;font-weight:700;border:0}.avatar-small{font-size:12px}.operator{display:grid;font-size:11px;gap:3px;flex:1}.operator small{color:#849bb4}.status-dot,.online-dot{display:inline-block;width:7px;height:7px;border-radius:50%;background:#2dcc83}.workspace{flex:1;min-width:0;display:flex;flex-direction:column}.workspace-head{height:80px;background:#fff;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;padding:0 28px}.eyebrow{font-size:10px;color:#9aa5b4;margin-bottom:5px}.workspace-head h1{font-size:22px;margin:0;letter-spacing:-.4px}.head-actions{display:flex;align-items:center;gap:13px}.sync-state{font-size:11px;color:#718093}.sync-state i{display:inline-block;width:6px;height:6px;border-radius:50%;background:var(--green);margin-right:6px}.chat-toolbar{height:68px;display:flex;align-items:center;justify-content:space-between;padding:0 28px;background:#fff;border-bottom:1px solid var(--line)}.toolbar-title{display:flex;align-items:center;gap:10px}.toolbar-icon{display:grid;place-items:center;background:#eaf1ff;color:var(--blue);width:33px;height:33px;border-radius:10px;font-size:20px}.toolbar-title b{font-size:14px}.toolbar-title small{display:block;color:var(--muted);font-size:11px;margin-top:4px}.toolbar-actions{display:flex;align-items:center;gap:6px}.filter-btn{border:0;background:transparent;color:#8190a4;font-size:12px;padding:8px 10px;border-radius:7px;cursor:pointer}.filter-btn.active,.filter-btn:hover{background:#edf3ff;color:var(--blue)}.filter-btn strong{font-size:10px;margin-left:3px}.toolbar-search,.quick-search{display:flex;align-items:center;gap:7px;color:#9ca8b7;background:#f6f8fb;border:1px solid #edf0f4;border-radius:8px;padding:0 10px;height:33px}.toolbar-search input,.quick-search input{width:175px;background:none;border:0;outline:0;font-size:11px}.chat-grid{margin:18px 28px 25px;display:grid;grid-template-columns:215px 286px minmax(440px,1fr) 235px;flex:1;min-height:630px;border:1px solid var(--line);border-radius:14px;overflow:hidden;background:#fff;box-shadow:0 8px 28px #1b355608}.group-pane,.conversation-pane,.conversation-window,.quick-pane{min-width:0;display:flex;flex-direction:column;border-right:1px solid var(--line)}.quick-pane{border-right:0}.pane-heading{height:57px;padding:0 16px;display:flex;align-items:center;justify-content:space-between;border-bottom:1px solid var(--line);flex:none}.pane-heading b{font-size:13px}.pane-heading small{display:block;color:#9aa6b5;font-size:10px;font-weight:400;margin-top:4px}.service-card{margin:13px 12px 10px;padding:11px 9px;border-radius:10px;background:#f5f8fd;display:flex;align-items:center;gap:8px}.service-avatar,.customer-avatar{display:grid;place-items:center;width:29px;height:29px;border-radius:50%;background:#e0eaff;color:#3d69c6;font-weight:700;font-size:12px;flex:none}.service-card b{font-size:11px}.service-card small{display:block;color:#8290a0;font-size:9px;margin-top:4px}.chevron{margin-left:auto;color:#a7b1be}.group-heading{font-size:10px;color:#a5afbc;padding:7px 16px;text-transform:uppercase;letter-spacing:1px}.group-list{padding:0 8px}.group-row{width:100%;display:flex;justify-content:space-between;align-items:center;border:0;background:none;text-align:left;padding:10px 9px;border-radius:8px;color:#647387;font-size:11px;cursor:pointer}.group-row b{font-size:10px;color:#a3afbd;font-weight:500}.group-row.active,.group-row:hover{background:#edf3ff;color:var(--blue)}.group-foot{margin-top:auto;padding:13px 16px;border-top:1px solid var(--line);display:flex;justify-content:space-between;color:#98a4b2;font-size:10px}.group-foot b{color:#53647a}.conversation-list{overflow:auto;flex:1}.conversation-list .empty-state{padding:40px 18px;text-align:center;color:#9aa5b3;font-size:11px}.conversation-list .row{position:relative;display:flex;width:100%;border:0;border-bottom:1px solid #f1f3f6;background:#fff;text-align:left;align-items:center;gap:9px;padding:12px 13px;cursor:pointer}.conversation-list .row:hover{background:#f8fbff}.conversation-list .row.selected{background:#edf4ff;box-shadow:inset 3px 0 var(--blue)}.conversation-list .row small{display:block;color:#919cab;font-size:10px;margin-top:4px}.conversation-list .row>div{font-size:12px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.conversation-list .unread{margin-left:auto;background:#f06474;color:#fff;border-radius:10px;padding:2px 6px;font-size:9px}.conversation-header{min-height:70px;padding:13px 18px;display:flex;align-items:center;justify-content:space-between;border-bottom:1px solid var(--line)}.customer-heading{display:flex;gap:10px;align-items:center}.customer-avatar{width:37px;height:37px;background:#e9eef8;font-size:14px}.customer-heading h2{font-size:14px;margin:0 0 6px}.customer-heading p{margin:0}.pill{font-size:9px;padding:3px 7px;border-radius:10px;margin-right:4px}.account-pill{background:#eef3fc;color:#59729b}.language-pill{background:#f5f6f8;color:#929ca9}.conversation-actions{display:flex;gap:2px}.header-action{border:0;background:transparent;color:#9aa7b5;width:28px;height:28px;border-radius:7px;cursor:pointer}.header-action:hover{background:#f0f4fb;color:var(--blue)}.device-strip{display:flex;gap:14px;padding:8px 18px;background:#fbfcfe;border-bottom:1px solid var(--line);color:#98a3b0;font-size:9px}.message-thread{flex:1;overflow:auto;background:#f8fafc;padding:20px}.thread-empty{height:100%;display:grid;align-content:center;justify-items:center;color:#a3adba;text-align:center;gap:8px}.thread-empty span{font-size:30px;color:#c0cad7}.thread-empty b{font-size:12px;color:#7f8c9e}.thread-empty small{font-size:10px}.message-thread .bubble{max-width:74%;padding:10px 12px;border-radius:10px;background:#fff;border:1px solid #e5ebf2;margin:9px 0;box-shadow:0 2px 5px #233a5505;font-size:12px;line-height:1.55}.message-thread .bubble.out{margin-left:auto;background:#e3efff;border-color:#e3efff}.message-thread .bubble small{display:block;color:#96a2b0;font-size:9px;margin-top:5px}.message-composer{border-top:1px solid var(--line);padding:10px 13px 12px;background:#fff}.composer-tools{display:flex;align-items:center;gap:6px;color:#8e9baa}.composer-tools button{border:0;background:none;color:#8693a2;cursor:pointer;font-size:16px}.composer-hint{font-size:9px;margin-left:auto;color:#b0bac5}.message-composer textarea{width:100%;height:52px;resize:none;border:0;outline:0;padding:8px 2px;font-size:12px}.composer-bottom{display:flex;justify-content:flex-end;align-items:center;gap:8px}.composer-bottom select{border:1px solid #e5eaf1;background:#fff;color:#7e8b9d;border-radius:6px;font-size:10px;padding:6px}.send-button{border:0;background:var(--blue);color:#fff;border-radius:7px;padding:8px 15px;font-size:11px;cursor:pointer;box-shadow:0 4px 10px #356fe533}.send-button span{margin-left:5px}.quick-pane .pane-heading{padding-left:15px}.manage-link{font-size:10px;color:var(--blue);text-decoration:none}.quick-search{margin:12px;height:32px}.quick-search input{width:100%}.quick-tabs{display:flex;border-bottom:1px solid var(--line);padding:0 12px}.quick-tabs button{flex:1;border:0;background:none;padding:10px 0;color:#9aa5b2;font-size:10px;border-bottom:2px solid transparent;cursor:pointer}.quick-tabs button.active{color:var(--blue);border-bottom-color:var(--blue)}.quick-list{padding:8px 11px;overflow:auto}.quick-list .quick-item{width:100%;display:block;text-align:left;border:1px solid #edf0f4;background:#fff;border-radius:8px;padding:10px;margin:7px 0;cursor:pointer}.quick-list .quick-item:hover{border-color:#c9d9f8;background:#f8fbff}.quick-list .quick-item b{font-size:11px;color:#53647a}.quick-list .quick-item small{display:block;color:#9aa5b2;font-size:10px;margin-top:5px;line-height:1.4}.auto-placeholder{display:flex;gap:8px;margin:auto 12px 13px;padding:10px;background:#faf7ff;border:1px dashed #dcd0f3;border-radius:8px;color:#8979ad}.auto-placeholder>span{font-size:16px}.auto-placeholder b{display:block;font-size:10px}.auto-placeholder small{display:block;font-size:9px;margin-top:4px;color:#a294c0}.chat-page .error{margin:10px 28px 0}.chat-page .sidebar-toggle{display:block}@media(max-width:1250px){.chat-grid{grid-template-columns:195px 260px minmax(400px,1fr)}.quick-pane{display:none}}@media(max-width:850px){.app-sidebar{width:64px;padding-left:8px;padding-right:8px}.brand-copy,.main-nav em,.operator,.sidebar-toggle{display:none}.sidebar-brand{justify-content:center;padding-left:0;padding-right:0}.main-nav a{justify-content:center;padding:0}.chat-grid{margin:12px;grid-template-columns:180px minmax(360px,1fr)}.group-pane{display:none}.workspace-head,.chat-toolbar{padding-left:16px;padding-right:16px}.toolbar-search{display:none}}
:root{--collapsed-sidebar:72px}.sidebar-collapsed .app-sidebar{width:var(--collapsed-sidebar)}.sidebar-collapsed .brand-copy,.sidebar-collapsed .main-nav em,.sidebar-collapsed .operator,.sidebar-collapsed .sidebar-toggle{display:none}.sidebar-collapsed .sidebar-brand{justify-content:center}.sidebar-collapsed .main-nav a{justify-content:center;padding:0}
:root{--collapsed-sidebar:72px}.conversation-pane{overflow:hidden}.conversation-list{min-height:0}.conversation-pager{height:42px;display:flex;align-items:center;justify-content:center;gap:12px;border-top:1px solid var(--line);color:#8996a6;font-size:10px;flex:none}.conversation-pager button{border:0;background:#f2f5fa;color:#6f8096;border-radius:5px;width:24px;height:24px;cursor:pointer}.conversation-pager button:disabled{opacity:.35;cursor:default}
:root{--collapsed-sidebar:72px}.conversation-pane{overflow:hidden;min-height:0}.conversation-list{min-height:0;max-height:100%;overflow-y:auto;overflow-x:hidden}.conversation-pager{min-height:42px;flex:none}.conversation-pager button#load-more-conversations{width:auto;min-width:86px;height:28px;padding:0 14px;white-space:nowrap;word-break:keep-all;line-height:28px}
:root{--collapsed-sidebar:72px}.chat-grid{height:calc(100vh - 186px);min-height:0}.conversation-pane{height:100%;min-height:0}.conversation-list{height:0;flex:1 1 auto}.conversation-pager button#load-more-conversations{display:inline-flex;align-items:center;justify-content:center;flex:0 0 auto}
:root{--collapsed-sidebar:72px}body.chat-page{overflow:hidden}.chat-grid{height:calc(100vh - 191px)}
:root{--collapsed-sidebar:72px}.conversation-list .row.read{background:#fff}.conversation-list .row.unread-row{background:#effbf3}.conversation-list .row.unread-row:hover{background:#e5f7eb}.conversation-list .row.selected,.conversation-list .row.unread-row.selected{background:#edf4ff}.message-thread .bubble{width:fit-content;max-width:74%;overflow-wrap:anywhere;white-space:pre-wrap}.message-thread .bubble.out{width:fit-content}.message-composer textarea{height:86px;min-height:86px}.message-status{font-size:12px;letter-spacing:-2px;margin-left:4px;font-weight:700}.status-sent,.status-delivered{color:#8e9aa8}.status-read{color:#2f83e6}.original-text{color:#9ba6b3!important}.message-meta{display:flex;align-items:center;justify-content:flex-end;gap:2px}
:root{--collapsed-sidebar:72px}.conversation-actions{gap:6px}.conversation-actions .header-action{width:auto;height:28px;padding:0 8px;color:#65758a;font-size:11px;white-space:nowrap}.conversation-actions .header-action:hover{color:var(--blue);background:#edf3ff}
:root{--collapsed-sidebar:72px}.message-line{display:flex;align-items:flex-end;gap:6px;max-width:100%}.message-line.out{justify-content:flex-end}.message-line .bubble{margin:9px 0}.message-line .message-status{display:inline-block;flex:none;margin:0 0 10px 0;line-height:1}.message-line.out .message-status{order:2}
:root{--collapsed-sidebar:72px}.message-status{width:14px;height:11px;position:relative;display:inline-block!important;letter-spacing:0!important}.message-status i{position:absolute;width:7px;height:4px;border-left:1.8px solid currentColor;border-bottom:1.8px solid currentColor;transform:rotate(-45deg) skew(-8deg);display:block;top:2px}.message-status.single i{left:3px}.message-status.double i:first-child{left:0}.message-status.double i:last-child{left:5px}.message-status.status-sent,.message-status.status-delivered{color:#8d99a8}.message-status.status-read{color:#39a9e8}
:root{--collapsed-sidebar:72px}.message-entry{margin:0 0 18px;max-width:100%}.entry-head{display:flex;align-items:center;gap:10px;color:#8e949e;font-size:12px;line-height:20px;margin:0 0 8px 0}.entry-head time{font-size:11px;color:#a0a6af}.copy-message{border:0;background:transparent;color:#8e949e;font-size:17px;line-height:18px;padding:0 2px;cursor:pointer}.copy-message:hover{color:var(--blue)}.entry-body{display:flex;align-items:flex-start;gap:14px}.message-avatar{width:44px;height:44px;border-radius:50%;background:#f0f1f2;display:inline-flex;align-items:flex-end;justify-content:center;overflow:hidden;flex:none;position:relative}.message-avatar:before{content:"";width:13px;height:13px;border-radius:50%;background:#c5c7ca;position:absolute;top:9px}.message-avatar i{width:27px;height:18px;border-radius:17px 17px 4px 4px;background:#c5c7ca;margin-bottom:5px}.message-entry .bubble{margin:0;max-width:calc(100% - 60px);width:fit-content;min-width:0;padding:10px 14px;border-radius:12px;background:#e4e5e7;border:0;box-shadow:none;font-size:18px;line-height:1.35}.message-entry .bubble.out{background:#dcecff}.message-entry .original-text{font-size:10px;margin-top:6px}.message-entry.out .entry-head{justify-content:flex-end}.message-entry.out .entry-body{justify-content:flex-end}.message-entry.out .message-avatar{order:2}.message-entry.out .bubble{order:1}.message-entry.out .message-avatar{display:none}
:root{--collapsed-sidebar:72px}.conversation-list .conversation-row{min-height:108px;padding:12px 14px;gap:14px;align-items:center;border-bottom:1px solid #edf0f3;position:relative}.conversation-list .conversation-row.selected{background:#cfe9ff;box-shadow:none;border-radius:8px;margin:0 0 1px}.conversation-avatar{width:62px;height:62px;border-radius:50%;background:#f0f1f2;display:grid;place-items:center;overflow:hidden;flex:none}.conversation-avatar img{width:100%;height:100%;object-fit:cover}.conversation-avatar i{width:23px;height:17px;background:#c6c8ca;border-radius:15px 15px 3px 3px;position:relative;margin-top:16px}.conversation-avatar i:before{content:"";position:absolute;width:15px;height:15px;border-radius:50%;background:#c6c8ca;top:-12px;left:4px}.conversation-copy{min-width:0;display:grid;gap:2px;text-align:left;align-self:center}.conversation-copy strong{font-size:20px;font-weight:500;color:#121820;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.conversation-copy small{font-size:16px;color:#68707b;white-space:nowrap}.conversation-copy em{font-style:normal;font-size:16px;color:#8c929b;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:170px}.conversation-time{position:absolute;right:14px;top:19px;color:#8c929b;font-size:16px}.unread-badge{position:absolute;left:52px;top:7px;min-width:29px;height:29px;padding:0 7px;border-radius:50%;background:#fa626b;color:#fff;font-size:15px;line-height:29px;text-align:center;z-index:2}.conversation-list .conversation-row .dot{display:none}
 :root{--collapsed-sidebar:72px}.conversation-copy small{font-size:17px}.media-image{display:block;max-width:240px;max-height:220px;border-radius:8px;object-fit:cover}.media-video{display:block;width:260px;max-width:100%;border-radius:8px}.media-audio{display:flex;align-items:center;gap:8px;min-width:220px}.media-audio>span{font-size:22px;color:#6680a6}.media-audio audio{width:190px;height:32px}.media-file{color:var(--blue);text-decoration:none;font-size:12px}
:root{--collapsed-sidebar:72px}.conversation-window{min-height:0;height:100%}.message-thread{min-height:0;height:0;flex:1 1 auto;overflow-y:auto;overflow-x:hidden}.message-composer{flex:0 0 auto;min-height:176px}.load-more-messages{display:block;position:sticky;top:0;z-index:2;margin:0 auto 14px;border:1px solid #dfe6ef;background:#fff;color:#75869b;border-radius:7px;padding:6px 14px;font-size:11px;cursor:pointer}.load-more-messages:hover{color:var(--blue);border-color:#b9cff5;background:#f5f8ff}
:root{--collapsed-sidebar:72px}.chat-grid{height:calc(100vh - 123px)}
:root{--collapsed-sidebar:72px}.workspace-head{height:70px;padding:7px 28px 0;display:block}.workspace-head-main{height:39px;display:flex;align-items:center;justify-content:space-between}.workspace-tabs{height:24px;display:flex;align-items:flex-end;gap:3px;overflow:hidden}.workspace-tab{height:24px;border:1px solid transparent;border-bottom:0;background:transparent;color:#8b98a8;border-radius:7px 7px 0 0;padding:0 10px;font-size:11px;cursor:pointer;display:inline-flex;align-items:center;gap:9px}.workspace-tab.active{background:#f4f7fb;border-color:var(--line);color:var(--blue);font-weight:600}.workspace-tab b{font-size:13px;color:#a6b0bb;font-weight:400}.workspace-tab b:hover{color:#e05b67}.chat-grid{height:calc(100vh - 113px)}
:root{--collapsed-sidebar:72px}.workspace-head-main{justify-content:flex-end}
:root{--collapsed-sidebar:72px}.workspace-head{height:58px;padding:0 28px}.workspace-head-main{height:34px}.workspace-tabs{height:24px}.chat-grid{height:calc(100vh - 101px)}
:root{--collapsed-sidebar:72px}.conversation-copy strong{font-size:17px;font-weight:600}.conversation-copy small{font-size:18px;color:#596675;letter-spacing:.1px}
:root{--collapsed-sidebar:72px}.chat-grid{grid-template-columns:215px 350px minmax(440px,1fr) 235px}.conversation-copy{padding-right:58px}.conversation-copy small{font-size:20px}.conversation-copy em{max-width:230px}.conversation-time{right:14px;font-size:16px;white-space:nowrap}@media(max-width:1250px){.chat-grid{grid-template-columns:195px 320px minmax(400px,1fr)}}
 :root{--collapsed-sidebar:72px}.conversation-copy small{font-size:18px!important;font-weight:500;line-height:1.1}
:root{--collapsed-sidebar:72px}.conversation-copy strong{font-size:19px}.conversation-copy small{font-size:16px!important}
:root{--collapsed-sidebar:72px}.conversation-copy strong{display:block;max-width:205px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
:root{--collapsed-sidebar:72px}.chat-grid{margin:0;border-radius:0}
:root{--collapsed-sidebar:72px}.service-card{width:calc(100% - 24px);border:0;text-align:left;cursor:pointer}.service-card:hover{background:#edf3ff}.account-picker{margin:-4px 12px 10px;padding:5px;background:#f8faff;border:1px solid #e5ebf4;border-radius:8px;max-height:220px;overflow:auto}.account-option{width:100%;display:flex;justify-content:space-between;align-items:center;border:0;background:transparent;border-radius:6px;padding:7px 8px;color:#647387;font-size:10px;text-align:left;cursor:pointer}.account-option:hover,.account-option.active{background:#e7f0ff;color:var(--blue)}.account-option b{font-size:9px;color:#a0acba;font-weight:500}
:root{--collapsed-sidebar:72px}.chat-grid{grid-template-columns:215px 350px minmax(440px,1fr) 235px}
:root{--collapsed-sidebar:72px}.chat-nav-group{display:grid;gap:3px;margin:3px 0 4px}.chat-nav-group>span{height:31px;padding:0 13px;display:flex;align-items:center;gap:12px;color:#c4d1df;font-size:18px}.chat-nav-group>span em{font-style:normal;font-size:13px}.chat-nav-group a{height:30px!important;margin-left:31px!important;padding:0 10px!important;color:#9fb2c9!important;font-size:11px!important}.chat-nav-group a.active,.chat-nav-group a:hover{background:#2b4669!important;color:#fff!important}
.send-status{display:inline-flex;align-items:center;justify-content:center;align-self:flex-end;margin:0 0 7px 7px;font-size:13px;vertical-align:middle}.send-status.pending{color:#9aa4af}.send-status.sent{color:#65717c}.send-status.received{color:#65717c;letter-spacing:-2px}.send-status.failed{width:18px;height:18px;border:0;border-radius:50%;background:#ef626a;color:#fff;font-weight:700;cursor:pointer}